Anytime I cook or bake for someone I ask for their honest feedback because "Lying to me to save my feeling could cost me more than hurt feelings in the long run". What that means is, if I make something that isn't worthy of being purchased, and I don't know, I cant improve the product. That being said, of course it doesn't feel good when you put all your effort into something and its not well received, but being a grown ass woman, I understand that I am not perfect. I have room to improve and so do my recipes. God I sound mature.
I also have absolutely NO desire to cater to simps with the palate of a spoiled toddler. If 90% of my test subjects have no problem with my product and then you have that one person that wants their Skinny Vanilla Mocha Latte Half Caf with Foam at exactly 98 degrees... I have ZERO problem telling them "Bye". Therefore I have made two mission statements, one for the business plan, the website and the people and one for just Kiki and I.
The public Mission Statement: To provide a cat-mosphere of kindness by nourishing the souls and the bodies of the community.
Bonus Mission Statement: If you want to complain about something in OUR establishment, you can leave cause FUCK you this is OUR business. Kiki, show em the door.